FAQs - 128-Bit Encryption
Why do we require 128-bit encryption?
For security purposes, we require that customers have one of the highest levels of browser encryption currently available when gaining access to accounts online. The higher the level of encryption that a browser supports, the more difficult it is for an outside party to break the communication code. The error message "insufficient encryption" means that the browser being used does not meet the 128-bit encryption requirement.
Which browsers support 128-bit encryption?
This website is optimized for the latest version of Microsoft Internet Explorer™, which comes standard with 128-bit encryption. However, the latest versions of Netscape Navigator™, Netscape Communicator™, and America Online™ are available with support for various levels of encryption. Most Web browsers do not offer 128-bit encryption as a standard, but do allow for it to be upgraded through a download.
How do I determine the level of encryption that my browser supports?
You may consult the "Help" menu, "About Internet Explorer" option, "Cipher Strength" to check your browser's current encryption level.
I have the latest version of my Web browser. Why am I unable to access my accounts?
Although the browser may be the latest version, that does not mean that it supports 128-bit encryption. The latest versions of most browsers offer support for various levels of encryption. For some browser types, the 128-bit encrypted browser must be specifically requested.
How do I upgrade my browser to support 128-bit encryption?
Click here to download Internet Explorer, from the Microsoft site.
Click "Download Now" to start the download process.
Choose the appropriate version of Internet Explorer from the selection box and click "Download Now".
Save the file and make note of the location. A box should appear showing the download progress.
After the file is finished downloading, double-click on the file and follow the on-screen installation instructions from Microsoft.
If you are currently using America Online
, please minimize the AOL program and open the Microsoft Internet Explorer™ manually. Doing so will enable you to bypass problems associated with AOL.