Client Service Manager
Angela describes her Client Service Manager role as “collaborating with team members and clients to ensure the highest level of communication, clarity and order.” She is based in our Long Beach office; her responsibilities include overseeing the administrative aspects of her clients’ accounts, serving as liaison with custodians, and mentoring and training new employees. Angela’s favorite part of her job is facilitating the Discovery Process, HH’s innovative approach to interviewing prospective clients. “I am continually gratified and amazed at how much we can learn in a relatively short, but meaningful, meeting,” she says. “When these prospects do become clients, there’s a strong relationship from the get-go because we know so much about them.”
When Angela joined HH in 2013, she began as an executive assistant to Managing Director Craig Cross, but proved to be such an asset that her position gradually evolved into client service work. Earlier in her career, Angela ran midweek and weekend children’s programs (one which she founded) at two local non-profit organizations, training and overseeing volunteers and writing the curriculum. Her first job out of college was at a local newspaper.
Angela attended Biola University, graduating summa cum laude in 2000 with a Bachelor of Arts degree in English.
When she has free time, Angela enjoys visiting arts and cultural sites in the LA area. Her favorite? The Huntington Library, Art Collections and Botanica Gardens. She describes it as “better than Disneyland—young and old are roaming around one of the most varied and beautiful spaces in the region and it’s so captivating that many make the wise decision not to be distracted by their phones, a rare modern-day phenomenon.” She enjoys spreading a blanket on one of the vast lawns and reading, writing, and making space for creativity and quiet.